Shipping & Delivery
ITMATHICS DOO BEOGRAD-ZVEZDARA guarantees delivery of all goods for which a delivery date confirmation has been received. We make every effort to ensure that shipments are delivered to your address within the promised timeframe.
However, in accordance with Article 31 of the Consumer Protection Act ("Official Gazette of RS", No. 88/2021), the seller is obligated to deliver the goods within 30 days from the date of conclusion of the distance contract or the contract concluded outside the business premises.
Goods receipt procedure
In order to exercise all your rights, we strongly recommend this method of receiving goods to both consumers and corporate buyers.
Upon receiving the shipment/goods, please perform a visual inspection of each individual unit in the presence of the courier.
If the packaging shows visible damage, such as scratches, cracks or dents, torn parts or bruises, you should not accept the shipment!
We also recommend that you open the packaging and inspect the goods to determine whether there are any external defects, and whether all parts and documentation are included.
If at the time of receiving the goods you find that:
- the wrong item has been delivered,
- the goods have visible external damage,
- the goods are incomplete,
- the goods are not functionally operational,
do not accept the shipment.
By accepting the product, you confirm that at the time of receipt the purchased goods have no external defects. Subsequent complaints regarding completeness and physical integrity will not be accepted.
Failure to report obvious visible defects and accepting the goods without any objections subsequently deprives you of the right to claim that the delivered goods had any obvious visible defects before they were handed over to you.
In case of discovering any defects or damage, please contact us immediately by phone at +381 11 422 04 08 or by email at: eshop@itmathics.rs.
Delivery methods
Pickup at the collection point
If you wish to collect the goods in person, you can do so at our address:
Dalmatinska 115, 11120 Beograd (Zvezdara), Srbija.
The goods will be ready for collection within the promised timeframe, and our sales manager will contact you in advance to confirm that the goods are ready for pickup.
Delivery to your address
Delivery to your address is carried out using our own delivery vehicles or commercial courier services. Delivery is not available on Sundays, public holidays, or other non-working days.
We deliver within the territory of the Republic of Serbia, excluding Kosovo and Metohija. Delivery outside the territory of the Republic of Serbia is not available.
The shipping cost depends on the delivery address and the type of products ordered, and is borne by the buyer. The standard delivery price for goods of standard dimensions within the Belgrade area ranges from 700 to 900 dinars, depending on the address.
Delivery prices by Belgrade zones
- Green zone — 700 dinars
- Blue zone — 800 dinars
- Orange zone — 900 dinars
Delivery to an address not located in the listed zones is calculated individually.
The delivery price includes bringing the product into the office, apartment, or house up to the first room (if the goods are not oversized). The courier will bring the goods into the room only if minimum conditions are met, such as sufficient door width, passageways, staircases, etc.
Note
The standard delivery price does not include:
- unpacking and checking the physical condition of the device (you are required to do this personally, in the presence of the courier, before signing the handover documents)
- carrying goods to upper floors,
- assembly and installation of devices,
- removal of old devices,
- unlocking/unblocking.
If you need any additional services related to the delivery of goods, please inform our sales manager or write a note in the "Order notes" field so that the cost of those services can be calculated and included in the total price of your order.
Oversized goods
Oversized goods include:
- all products with a unit weight exceeding 20 kg
- all products with an unpacked device width exceeding 60 cm
- large household appliances (white goods).
Oversized goods are delivered only to the building entrance or the yard.
Delivery price for oversized goods and deliveries outside Belgrade
The delivery price for oversized goods and/or delivery within the territory of the Republic of Serbia depends on the courier service price list and will be specified in our final quote.