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IT Shop

Terms of Use

  1. Language of the contract. The sales contract is concluded in the Serbian language.
  2. Nature of the product display. The display of goods and prices on it-shop.rs constitutes an invitation to the Buyer to make an offer (place an order), and not a binding offer by the Seller.
  3. Technical steps. The contract is concluded electronically through the following steps:
    1. selecting products and adding them to the cart by clicking the „Dodaj u korpu“ (Add to cart) button;
    2. reviewing the cart and proceeding by clicking the „Nastavi na plaćanje“ (Continue to payment) button;
    3. on the „Plaćanje“ (Checkout) page, entering contact details (name and surname, email, phone) and selecting the payment and delivery method; legal entities enable the „Naručujem za firmu“ (Ordering for a company) option and enter the Tax ID (PIB) and registration number;
    4. reviewing the „Pregled narudžbine“ (Order summary) section with the subtotal, delivery costs and the total amount marked „UKUPNO sa PDV-om“ (TOTAL incl. VAT — VAT is included in the price);
    5. submitting the order by clicking the „Poruči“ (Order) button. A notice next to the button reads „Klikom na 'Poruči' potvrđujete porudžbinu sa obavezom plaćanja“ (By clicking „Poruči“ you confirm the order with an obligation to pay). By submitting the order, the Buyer makes a binding offer and accepts the obligation to pay;
    6. the Seller, without delay, confirms RECEIPT of the order by email. This message is an acknowledgment of receipt of the order and does NOT constitute conclusion of the contract.
  4. Moment of conclusion of the contract. The sales contract is deemed concluded only when the Seller expressly confirms (accepts) the Buyer’s order by a separate email. Until that moment, the contract is not concluded, regardless of the prior acknowledgment of receipt of the order.
  5. Prices and availability of goods. Due to possible technical errors, the prices and availability information shown on the website may be inaccurate. Before confirming the order, the Seller reserves the right to verify the price and availability and to:
    • confirm the order; or
    • inform the Buyer of the correct price or availability and request the Buyer’s consent; or
    • not confirm (reject) the order if the goods are unavailable or the price was displayed due to an obvious error.
    If the Buyer does not agree with the correct price or availability, the order is not confirmed and the contract is not concluded.
  6. Refund for an unconfirmed order. If the Buyer has made payment and the Seller does not confirm (rejects) the order, the Seller shall without delay refund the entire amount paid to the Buyer.
  7. Correcting input errors. Before submitting the order, the Buyer may at any time review and amend the entered data and cart contents (products, quantity, address, payment method) by returning to the previous step. Technical means for identifying and correcting input errors are available until the order is submitted.
  8. Storage of and access to the contract. The text of these terms and the order details form an integral part of the contract. The Seller provides the Buyer, on a durable medium (by email), with the order confirmation, the pre-contractual information, the withdrawal form and the invoice, which the Buyer can store and reproduce. The text of the Terms of Use is permanently available on this page in a form that allows storage and reproduction.
  9. Codes of conduct. The Seller does not apply any particular code of good business practice.
  10. Prices. All prices are expressed in dinars (RSD) including VAT. Delivery costs are shown before the final confirmation of the order.
  11. Promotions, discounts and sales incentives. When a product is on promotion, discount or clearance, the validity period is clearly stated with the start and end dates, for example: “Akcija traje od 01.12.2026. do 14.12.2026.” The note “dok traju zalihe” (while stocks last) is used only for clearance as a sales incentive.
    Every sales-incentive offer contains: (1) the type of incentive; (2) a precise and clear identification of the goods or services concerned; (3) the validity period with start and end dates (for clearance, “while stocks last”); (4) all special conditions for exercising the right to the incentive.
    Where goods are sold at a reduced price, both the reduced and the previous price are clearly stated. The previous price is the lowest price at which the product was offered in the 30 days before the reduction began. For products offered for less than 30 days, the previous price is the lowest price in a period of not less than 15 days before the reduction. For gradual and continuous reductions, the previous price is the lowest price in the 30 days before the reduction began. A promotional sale may last no longer than 60 days.
  12. Out-of-court resolution of consumer disputes. A consumer dispute may be resolved through the out-of-court consumer dispute resolution procedure. As a trader we are obliged to inform you that we are required by law to take part in this procedure. Out-of-court resolution of consumer disputes is conducted in a transparent, effective, quick and fair manner before a body for out-of-court resolution of consumer disputes. The Ministry compiles and publishes the list of such bodies, available at vansudsko.must.gov.rs/adrbodies.
    The consumer may initiate proceedings before a body only if they have first submitted a complaint or objection to the trader. After one year from the date of an (unsuccessful) complaint, the consumer loses the right to submit a proposal for out-of-court dispute resolution. Out-of-court resolution of a consumer dispute may last no longer than 90 days from the date the proposal was submitted.
    Out-of-court resolution does not apply, among other cases: where it is regulated by a special law (in particular electronic communications, postal and financial services other than financial arrangements, and travel services); to disputes under procedures established by the trader itself; to direct negotiations between the consumer and the trader; to attempts at conciliation in civil proceedings; and in proceedings brought by the trader against the consumer. Each party bears its own costs; the work of the body is free of charge for the parties.